Contact CalculusMate support

This page explains the fastest way to send a useful support request. You can use the public form below without an account. A signed-in support ticket is better when you need a reply history, screenshot attachments, or account-specific billing review.

Open a support ticket

Sign in, then open Support Tickets. You can create a ticket, add optional screenshots, and return to the same page to read the reply. If you cannot sign in or only need to send a short message, use the public form at the end of this page.

Report a possible math error

Please include:

• the calculator page URL;
• the exact expression you entered;
• the selected variable, derivative order, bounds, approach point, or direction;
• the displayed result and verification status;
• the result you expected and the first step where the work appears to differ.

This information is more useful than a screenshot alone. It lets the maintainer reproduce the same request and compare it with the documented verification method.

Billing and account questions

For a payment, subscription, credit, or sign-in problem, include the approximate time and the relevant plan name. Never send a full card number, password, authentication code, API key, or identity document.

Product scope and response expectations

CalculusMate is an independently operated learning product. Support can investigate reproducible product behavior, account access, and billing records. It cannot complete graded work on a student's behalf or guarantee that every symbolic method is supported.

Requests are reviewed as operating capacity allows. A ticket remains the source of truth for its status and reply.

Privacy

Share only the information needed to reproduce the issue. Formulas and screenshots may contain names, course details, or other personal information, so remove anything unrelated before uploading.